Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ziya.enquire@gmail.com Please note that returns will need to be sent to the following address:  8 Barham Way, Wollert, VIC 3750 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 
ziya.enquire@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ziya.enquire@gmail.com

ZYA Refund & Exchange Policy

At ZYA, we want you to love your pieces. If for any reason you change your mind, we offer exchanges or a credit note in line with the policy below.

No Refunds

ZYA does not offer refunds for change of mind or incorrect sizing.

We offer exchanges or a credit note only.

We gladly accept returns by post for eligible items within 14 days of delivery.

Please note that all return postage costs are the responsibility of the customer.

To return an item, simply contact us at zya.enquire@gmail.com with your order number and the item you wish to return. Once your return is approved, we’ll provide you with the return address and instructions.

Important Information:

  • Items must be unworn, unwashed, and in original condition, with all tags attached.

  • Return shipping costs are not covered by Zya. Customers are responsible for all postage fees when sending items back.

  • We recommend using a tracked service to ensure your return arrives safely.

  • Refunds will be processed once the item is received and inspected.

If you need help with anything, we’re always here to assist.

14-Day Change of Mind Period

You have 14 days from the date of delivery to request an exchange or credit note.

Credit Note

  • Credit notes are valid for 6 months from the date of issue.

  • Credit notes can be used online at any time before expiry.

Eligibility Conditions

To qualify for an exchange or credit note, your item must be:

  • In its original condition

  • Unworn, unwashed, and undamaged

  • With all original tags attached

  • Free from makeup, perfume, deodorant marks, or any signs of wear

Items that do not meet the above criteria will not be accepted.

Shipping Costs

  • Customers are responsible for all return shipping fees.

  • ZYA does not cover the cost of sending returned items back to us or sending the exchanged item out.

Faulty Items

If you believe your item is faulty, please contact us within 14 days with photos, and our team will assess the issue in line with Australian Consumer Law.